For adults
Individual counselling
One-on-one sessions for stress, change, grief or feeling stuck.
People often come when life feels heavy or stuck, after a change at work or in a relationship, or when they'd like practical ways to manage stress.
In person & online · Registered counsellor
A calm, unhurried space to feel like yourself again.
Counselling for adults navigating stress, change and big life transitions.
Richmond · Camberwell · Online across Victoria
New clients welcome · In person and online
Choose your pathway
Support for the seasons that ask more of you than you expected.
Each pathway starts with a free chat, so you can ask questions before you commit to anything.
All servicesIndividual counselling
For adults One-on-one sessions for stress, change, grief or feeling stuck. View →Couples sessions
For couples A steady space to talk through what's changed and how to move forward together. View →Small group workshops
Coming soon Small, friendly groups sharing tools, ideas and company. Join the list to hear first. View →Not sure which fits?
Help me choose We'll work it out together in a free chat. Find out →The person behind the practice
Meet your practitionerMeet your practitioner
Hi, I'm Sarah. I believe the most useful thing I can offer is room to slow down.
Sarah Mitchell, Registered Counsellor
Sessions are paced by you. We'll talk about what's going on, what you'd like to feel different, and the small steps that make sense for your week.
How it works
Three gentle steps
-
Book a free chat
A 15-minute phone call to talk about what's going on and whether we're a good fit. No referral needed.
-
Your first session
We get to know what brings you in and agree on what you'd like to work on. You set the pace.
-
Ongoing support
Sessions every week or two, in person or online, with practical steps to try in between.
Fees at a glance
50-minute session · $140
Some private health funds offer rebates for counselling.
View fees & rebatesThere's no right way to start. We'll begin wherever you are.
Sarah Mitchell, Registered Counsellor
Questions before you book
Good to know
Still unsure? A free chat is the easiest way to find out whether we're a good fit.
All questionsNot sure which pathway fits?
That's very common. Book a free chat and we'll work it out together, or send a quick question and we'll point you in the right direction. Book a free chat · Ask a question
Do I need a referral?
No. You can book directly. Counselling isn't covered by Medicare, but some private health funds offer rebates, so it's worth checking with yours.
Can I have sessions online?
Yes. Online sessions work just like in-person ones. You'll get a secure video link before each session.
What happens after I book?
You'll get a confirmation and a short intake form to fill in before your first session. If you send a question instead, you'll hear back within one business day.
Whenever you're ready
Ready when you are. Let's find a time that suits.
Book a free chatA free 15-minute phone call · No payment details needed
Ask a question instead
In person & online · Registered counsellor
A calm, unhurried space to feel like yourself again.
Counselling for adults navigating stress, change and big life transitions.
Richmond · Camberwell · Online across Victoria
New clients welcome · In person and online
Services
Support for the seasons that ask more of you than you expected.
For couples
Couples sessions
A steady space to talk through what's changed and how to move forward together.
For couples who keep having the same argument, are adjusting to a big change, or want to feel like a team again. Both partners come to every session.
Coming soon
Small group workshops
Small, friendly groups sharing tools, ideas and company. Join the list to hear first.
Groups of up to eight people, meeting for a few weeks on one topic, such as managing stress or finding your feet after a big change.
Help me choose
Not sure which fits?
That's very common. Book a free chat and we'll work it out together, or send a question and we'll point you in the right direction.
Counselling isn't crisis support. If you need urgent help, call 000 or Lifeline on 13 11 14.
About me
Hi, I'm Sarah. I believe the most useful thing I can offer is room to slow down.
Sarah Mitchell, Registered Counsellor
Sessions are paced by you. We'll talk about what's going on, what you'd like to feel different, and the small steps that make sense for your week.
I've worked as a counsellor for more than ten years, in community health and now in private practice. I work with adults and couples, and I draw on person-centred and solution-focused approaches.
Background
Training & registration
- Qualification
- Master of Counselling
- Registration
- Registered Counsellor, ACA Level 2 · Member no. 000000
- Works with
- Adults (18+) and couples
- Approach
- Person-centred and solution-focused
There's no right way to start. We'll begin wherever you are.
Sarah Mitchell, Registered Counsellor
How it works
Three gentle steps
Book a free chat
A 15-minute phone call to talk about what's going on and whether we're a good fit. No referral needed.
Your first session
We get to know what brings you in and agree on what you'd like to work on. You set the pace.
Ongoing support
Sessions every week or two, in person or online, with practical steps to try in between.
Unhurried sessions, never rushed
In person or online
Notes kept private and secure
Not included: crisis support
Fees & rebates
Clear fees, no surprises
If your health fund covers counselling, you may get part of this back. Check with your fund before your first session.
| Session | Length | Fee |
|---|---|---|
| Free chat | 15 minutes, by phone | Free |
| Individual counselling | 50 minutes | $140 |
| Couples sessions | 75 minutes | $190 |
| Small group workshops | 2 hours | $45 |
Rebates
Claiming a rebate
Counselling isn't covered by Medicare. Many private health funds offer rebates under extras cover; ask your fund whether they cover sessions with a registered counsellor and how much you can claim.
Payment & changes
When you pay
Payment is taken at the end of each session, with an itemised receipt to claim with. Please give at least 24 hours' notice to change a session; late cancellations may be charged the full fee.
Where we meet
In the room or online
In person
Richmond
Level 1, 00 Example Street
In person
Camberwell
Suite 2, 00 Sample Road
Online
Online across Victoria
Secure video sessions from anywhere with a good connection.
Questions before you book
Good to know
Still unsure? A free chat is the easiest way to find out whether we're a good fit.
Do I need a referral?
No. You can book directly. Counselling isn't covered by Medicare, but some private health funds offer rebates, so it's worth checking with yours.
What happens in the free chat?
A relaxed 15-minute phone call. You can say as much or as little as you like about what's going on, ask questions, and decide whether to book a first session. There's no charge and no payment details are needed.
Can I have sessions online?
Yes. Online sessions work just like in-person ones. You'll get a secure video link before each session.
How many sessions will I need?
It varies. Some people come for a few sessions, others for longer. We'll talk about it as we go, and you can stop at any time.
Is what I say kept private?
Yes. Sessions are confidential, with a few legal exceptions (such as a serious risk to safety) that we'll explain in your first session.
Do you offer reduced fees?
A small number of reduced-fee sessions are available. Ask in your free chat.
What happens after I book?
You'll get a confirmation and a short intake form to fill in before your first session. If you send a question instead, you'll hear back within one business day.
Whenever you're ready
Ready when you are. Let's find a time that suits.
Book a free chatA free 15-minute phone call · No payment details needed
Ask a question instead
About
Hi, I'm Sarah
Counselling for adults navigating stress, change and big life transitions.
Sarah Mitchell, Registered Counsellor
My story
Why I do this work
Before this work I spent years in busy, high-pressure jobs, and I know how hard it can be to find a moment to stop and think. That's what I try to offer: an hour that belongs to you.
I work with adults at all stages of life. Some people come with something specific on their mind; others just know things don't feel right. Both are good reasons to book.
Qualifications
Training & registration
- Qualification
- Master of Counselling
- Registration
- Registered Counsellor, ACA Level 2 · Member no. 000000
- Memberships
- Australian Counselling Association
- Ongoing training
- Regular professional development and clinical supervision
How I work
My approach
Unhurried
We go at your pace. There's no script and no pressure to share more than you're ready to.
Collaborative
We agree together on what to focus on, and check in regularly on how sessions are going.
Practical
Alongside talking things through, you'll leave with small, realistic steps to try during the week.
Whenever you're ready
Let's have a first conversation
A free 15-minute phone call · No payment details needed
Book a free chatServices
Ways to work together
Every service starts with a free chat, so you never have to pick the right one on your own.
For adults
Individual counselling
One-on-one sessions for stress, change, grief or feeling stuck.
View Individual counsellingFor couples
Couples sessions
A steady space to talk through what's changed and how to move forward together.
View Couples sessionsComing soon
Small group workshops
Small, friendly groups sharing tools, ideas and company. Join the list to hear first.
View Small group workshopsHelp me choose
Not sure which fits?
That's very common. In a free 15-minute chat we'll talk about what's going on and work out the best place to start. If another service would suit you better, we'll say so.
How it works
Three gentle steps
Book a free chat
A 15-minute phone call to talk about what's going on and whether we're a good fit.
Your first session
We get to know what brings you in and agree on what you'd like to work on. You set the pace.
Ongoing support
Sessions every week or two, in person or online, with practical steps to try in between.
Fees at a glance
50-minute session · $140
Some private health funds offer rebates for counselling.
View fees & rebatesWhenever you're ready
Start with a free chat
A free 15-minute phone call · No payment details needed
Book a free chatFor adults
Individual counselling
One-on-one sessions for stress, change, grief or feeling stuck.
Is this for me?
People often come when
- life feels busy, heavy or stuck
- something has changed, like work, a relationship or a loss
- they want space to think something through
- they'd like practical ways to manage stress
Good to know
It may not be the right fit if
- you need urgent or crisis support (call 000 or Lifeline 13 11 14)
- you're looking for a diagnosis or a medication review
If that's you, we'll help you find the right service.
What's included
Each session
50-minute sessions
In person or online
Notes kept private and secure
Not included: crisis support
How sessions work
From first session onwards
Your first session
We talk about what brings you in and what you'd like to feel different.
Finding a rhythm
Most people meet every week or two to start, then space sessions out.
Checking in
Every few sessions we look at how things are going and adjust together.
Cost & rebates
50-minute session · $140
Some private health funds offer rebates for counselling.
View fees & rebatesQuestions
About this service
How many sessions will I need?
It varies. Some people come for a few sessions, others for longer. We'll talk about it as we go, and you can stop at any time.
Can I bring someone with me?
Individual sessions are just for you. If you'd like to come with a partner, couples sessions may suit better.
What if I don't know what to talk about?
That's fine. We can start with what's been on your mind lately and go from there.
Whenever you're ready
Book Individual counselling
A free 15-minute phone call · No payment details needed
Book this serviceFees & rebates
Clear fees, no surprises
If your health fund covers counselling, you may get part of this back. Check with your fund before your first session.
A typical session
50-minute session · $140
Some private health funds offer rebates for counselling.
Fee table
Fees by session
Fees include GST where it applies.
| Session | Length | Fee |
|---|---|---|
| Free chat | 15 minutes, by phone | Free |
| Individual counselling | 50 minutes | $140 |
| Couples sessions | 75 minutes | $190 |
| Small group workshops | 2 hours | $45 |
Rebates
Claiming a rebate
Counselling isn't covered by Medicare. Many private health funds offer rebates under extras cover; ask your fund whether they cover sessions with a registered counsellor and how much you can claim.
You'll get an itemised receipt after every session to claim with.
Payment
When you pay
Payment is taken at the end of each session by card. For online sessions you'll get a secure payment link.
Cancellations
If plans change
Life happens. Please give at least 24 hours' notice if you need to change a session; late cancellations may be charged the full fee.
Questions
About cost
Is the free chat really free?
Yes. There's no charge and no payment details are needed.
Do you offer reduced fees?
A small number of reduced-fee sessions are available. Ask in your free chat.
Can I claim a rebate?
No. You can book directly. Counselling isn't covered by Medicare, but some private health funds offer rebates, so it's worth checking with yours.
Whenever you're ready
Start with a free chat
A free 15-minute phone call · No payment details needed
Book a free chatFAQs
Questions before you book
The things people most often ask. Can't see yours? Just ask.
01
Getting started
Do I need a referral?
No. You can book directly. Counselling isn't covered by Medicare, but some private health funds offer rebates, so it's worth checking with yours.
What happens after I book?
You'll get a confirmation and a short intake form to fill in before your first session.
02
Fees & rebates
How much is a session?
50-minute session · $140. View fees & rebates
When do I pay?
At the end of each session, by card or secure link.
03
Sessions
Can I have sessions online?
Yes. Online sessions work just like in-person ones. You'll get a secure video link before each session.
How long is a session?
Individual sessions are 50 minutes; couples sessions are 75 minutes.
04
Privacy
Is what I say kept private?
Yes. Sessions are confidential, with a few legal exceptions (such as a serious risk to safety) that we'll explain in your first session.
Where are my notes kept?
In secure practice software that meets Australian privacy requirements. Privacy policy
Help me choose
Not sure which service fits?
Book a free chat and we'll work it out together. If another service would suit you better, we'll say so.
Still wondering?
Still have a question?
You'll hear back within one business day.
Ask a questionContact
Book or ask a question
You're in the right place. Choose whichever feels easiest.
Reply time
Within one business day
Mon–Thu, 9am–5pm
Ask a question
Send a message
Use the form below and we'll reply within one business day.
Go to the formFor GPs
Send a referral
Referral details and secure sending options for health professionals.
Send a referralBefore you begin
- The free chat takes about 15 minutes, by phone.
- No referral needed.
- No payment details are needed to book.
- Phone
- (03) 9000 0000
- hello@aylalane.example
- Hours
- Mon–Thu, 9am–5pm
- Where
- Richmond & Camberwell · Online across Victoria
Not for emergencies
If you need urgent help, call 000 or Lifeline on 13 11 14.
Enquiry sent
Thank you, it's arrived
You'll hear back within one business day.
Next
While you wait
- Have a think about a few times that suit you.
- If you have a referral, keep it handy.
Not for emergencies
If you need urgent help, call 000 or Lifeline on 13 11 14.
Legal · Last updated 24 October 2026
Privacy policy
How enquiry and health information is collected, stored and used.
This wording comes from the Universal plugin's legal templates and is edited for each practice before launch.
What we collect
Your name and contact details when you get in touch, and the information you share during sessions.
How we use it
To reply to you, provide sessions and keep the records the law requires. We never sell your information.
How we store it
In secure practice software that meets Australian privacy requirements.
Your rights
You can ask to see or correct your information at any time by contacting hello@aylalane.example.
Legal · Last updated 24 October 2026
Website terms
The terms for using this website.
This wording comes from the Universal plugin's legal templates and is edited for each practice before launch.
Using this website
This website gives general information about Ayla Lane Counselling and how to book.
Content
Words and images on this site belong to the practice or are used with permission.
Links
We aren't responsible for the content of other websites we link to.
Legal · Last updated 24 October 2026
Disclaimer
General information only; not for emergencies.
This wording comes from the Universal plugin's legal templates and is edited for each practice before launch.
General information only
Information on this website is general and isn't a substitute for advice about your own situation.
Not for emergencies
If you need urgent help, call 000 or Lifeline on 13 11 14.
This page has moved
It may have been renamed, or it no longer exists. These might help:
A new website is on its way
In the meantime, call (03) 9000 0000 or email hello@aylalane.example.
Ayla Lane Counselling
Our team
Find the right person for you
Each practitioner sees different people. Not sure who to choose? We'll match you.
Sarah Mitchell
Registered Counsellor
Adults · Stress, change, grief
View profileEllie Grant
Registered Counsellor
Couples · Communication, life changes
View profileMaya Chen
Counsellor & group facilitator
Young adults · Groups and workshops
View profileNot sure who to see?
Help me choose a practitioner
Tell us a little about what you're looking for and reception will suggest the best fit.
Ask a questionRegistered Counsellor
Ellie Grant
Ellie works with couples and adults going through big life changes.
Bachelor of Counselling · ACA member no. 000000
Who they work with
Who Ellie sees
- Ages
- 18 and over
- Often helps with
- Communication, life changes, stress
- Approaches
- Talking therapy, practical strategies
Availability
When and where
- Days
- Thursday and Friday
- Format
- In person · Richmond
Whenever you're ready
Book with Ellie
A free 15-minute phone call · No payment details needed
Book with EllieFor GPs and health professionals
Referring a patient
Everything you need to refer to Ayla Lane Counselling, in one place.
Services
Who to refer
- Individual counselling
- Adults with stress, low mood, grief or life changes
- Couples sessions
- Couples wanting support with communication or change
- Small group workshops
- Adults who'd benefit from peer support
Process
How to refer
Write the referral
Include the reason for referral and any relevant history. A mental health plan is welcome but not required.
Send it securely
Use secure messaging or the referral form. Please never send referrals by ordinary email.
We'll be in touch
We contact the patient within one business day and confirm with you.
- Secure messaging
- HealthLink: aylalc
- Fax
- (03) 9000 0001
- Phone
- (03) 9000 0000
Journal
Notes on everyday wellbeing
Short, practical articles, written and reviewed by the practice.
Starting counselling
What to expect in your first session
Read the articleStress
Small ways to make a busy week feel lighter
Read the articleRelationships
Talking about the hard things at home
Read the articleStarting counselling
What to expect in your first session
- Written by
- Sarah Mitchell
- Last reviewed
- 20 October 2026
- Reading time
- 3 minutes
Booking a first session can feel like a big step. Knowing what happens can make it a little easier.
Before you arrive
You'll get a short form to fill in. It asks for contact details and a little about what brings you in, and you can leave anything you'd rather talk about in person.
In the session
We'll talk about what's been happening and what you'd like to feel different. You don't need to prepare anything or know where to start.
Afterwards
We'll agree on whether to meet again and how often. There's no obligation to book a second session.
Sources and further reading are listed here, with links, for every article.
Whenever you're ready
Start with a free chat
A free 15-minute phone call · No payment details needed
Book a free chatLocations
Where we meet
Richmond & Camberwell · Online across Victoria
In person
Richmond
Level 1, 00 Example Street
In person
Camberwell
Suite 2, 00 Sample Road
Online
Online across Victoria
Secure video sessions from anywhere with a good connection.
Whenever you're ready
Start with a free chat
A free 15-minute phone call · No payment details needed
Book a free chatGroups & workshops
Small group workshops
Small, friendly groups sharing tools, ideas and company. Join the list to hear first.
Upcoming
Upcoming dates
| Date | Format | Cost |
|---|---|---|
| Thursday 12 November 2026, 6–8pm | In person · 8 places | $45 |
| Saturday 28 November 2026, 10am–12pm | Online · 10 places | $45 |
Register
Save your place
Places are limited so groups stay small. If a date is full, join the waitlist and we'll let you know when a place opens.
Questions
What to expect
Do I have to share anything?
No. You can listen for as long as you like.
What should I bring?
Just yourself. Tea and notebooks are provided at in-person groups.
Careers
Working with us
A small, supportive practice with regular supervision and room to grow.
Open roles
Current roles
Part-time · Richmond
Registered Counsellor
Two days a week, seeing adults in person and online. Current registration required.
Apply
How to apply
Send a short note about yourself and your registration details. We'll reply within one business day.
ApplyIncluded with your website
Your logo, made for you
Every Ayla website comes with a simple, elegant logo made from your practice name, so you can launch with a polished brand straight away. You get a round badge (your name around a ring, your initials in the middle), a small initials mark for tight spaces, social profiles and the browser tab, and a wordmark (the mark with your name beside it).
They're drawn in your colours and fonts, and change with them if you ever update either. Already have a logo you love? We'll use yours instead. And it's entirely optional: if you'd rather have no logo, we'll simply set your practice name in the theme's lettering.
Your name, your logo
How it looks with other names
From your details
What it's made from
- Initials
- AL
- Ring text
- Ayla Lane Counselling
- Colours
- Every badge is transparent (no disc): rings and lettering in the Headings colour on light backgrounds, with a faint light halo on photos · Outline: the text colour of the band it sits on
- Fonts
- Initials in the heading font; ring text in the label font, sized to the text so the letters sit evenly
- Where it appears
- Header and footer, practitioner photo (Home and About), statement band, thank-you and Coming soon